JivoChat Alternative 10 Live Support System Suggestions

Live support systems are indispensable for businesses that want to instantly welcome visitors on their websites, convert them to sales or provide support. While JivoChat is a widely used tool in this area, there are different alternatives, especially for those looking for more integration, native support, artificial intelligence or custom pricing options.

In this article, we review 10 powerful live support systems that can be preferred over JivoChat.

1. Grispi

Grispi is not just a live support software; it is an end-to-end customer communication and sales management platform. WhatsApp combines all communication channels, including social media (Instagram, Facebook, X), email, phone and live chat on one screen.

Live Support Features:

• Web Widget: Real-time communication with the live support window added in the lower right corner of the site.
• Visitor Tracking: You can see information from the operator panel, such as which page the customer is on, how long he stayed, what he asked before.
• Ready Responses and Labels: Ready-made messages, frequently used phrases, tagging system to facilitate the work of operators.
• In-Team Chat and Transfer: Easily transfer conversations to the relevant department and collaborate between teams.

• Automated Messages: Starting a conversation with automatic triggers based on the visitor's behavior.
• AI-Powered Answer Suggestions: Quick and consistent response suggestions with Grispi's AI infrastructure.
• Mobile Apps: Operator access via iOS and Android.
• Integrated CRM & Ticket System: Chats are linked directly to customer records; if desired, they can be converted into a support request.
• Integrations: Works fully integrated with ERP, CRM and web forms.

Grispi is preferred by many different industries, from e-commerce to logistics, from SaaS to call centers. In particular, it stands out for its multi-channel management, quick setup and advanced reporting features.

Click For A Free Trial

2. Freshchat (Freshworks)

Freshchat is part of the Freshworks ecosystem and is designed for large scale teams to manage customer experience end-to-end. It is integrated with messaging channels such as WhatsApp, Instagram, Facebook Messenger.

• Automatic routing and classification can be done with AI-powered “Freddy Bot”.
• With self-service knowledge base, customer burden is reduced.
• It is fully compatible with the ticket system.
• Ideal for large teams thanks to enterprise-level customization and security infrastructure.

3. Userlike

Germany-based Userlike is a powerful alternative for businesses that prioritize data security and privacy.

• In addition to live chat, it also supports channels such as WhatsApp, Telegram and SMS.
• Works integrated with chat history, customer profile, chatbot scenarios.
• 100% GDPR compliant, ideal solution for the European market.

4. Smart Soup

Smartsupp is one of the rare systems that can take screen recording of visitors along with live chat.

• Video recording feature for analyzing customer behavior.
• Chatbot + live support integration.
• Integration with platforms such as Shopify, PrestaShop, WooCommerce.
• It offers analytics power to drive conversions, especially for ecommerce sites.

5. Communicate

Kommunicate is a chat system enriched with artificial intelligence.

• Dialogflow works compatible with NLP infrastructures such as Amazon Lex.
• Supports channels such as WhatsApp, Messenger, Line.
• It offers the combination of live support + chatbot + ticket system.
• Especially suitable for systems where intensive incoming requests must be automatically answered in the first step.

6. LiveAgent

LiveAgent is a helpdesk solution that goes beyond live chat.

• Email, social media, call center, ticket management are offered in a combination.
• SLA management, department distribution, email automations.
• Suitable for large support teams and corporate processes.
• It is powerful for firms with high volume customer support operations.

7. HelpCrunch

HelpCrunch is a versatile solution that combines support + sales + email marketing features.

• Knowledge base creation, popups, email automations.
• The live chat widget is modern and customizable.
• Offers affordable price/performance for start-ups and growing SMEs.

8th Chatra

Chatra is a live support software with easy to install and simple interface.

• Typing preview.
• Group chat support.
• Easy integration with Slack and CRM systems.
• A one-to-one for those who want a simple, low-cost but functional solution.

9. REVE Chat

REVE Chat combines live support with advanced support tools such as video calling, screen sharing and cobrowsing.

• AI-powered bots and self-service modules.
• Navigation feature together to help visitor instantly.
• It is preferred in sectors such as banking, healthcare and finance.

10. tawk.to

Tawk.to is one of the most popular live support software on the market.

• Unlimited operators, chat and visitors.
• Mobile apps, desktop support and customizable widgets.
• Optionally offers paid bot and professional support.
• Ideal for startups or users focused on basic needs.

👉 Looking for a live support system instead of Tawk.to? Be sure to check it out here!

Live support systems not only answer customer questions; they increase sales conversion, increase customer satisfaction, and improve operational efficiency.

If you want to integrate your sales and support processes with multi-channel management and AI support, Grispi is one of the most powerful alternatives for you. But for businesses of different sizes and industries, the other systems listed above also offer powerful solutions.

Contact us

Fill in the form for detailed information and demo account, we will call you.